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Information

Terms of Service

Booking, cancellation, waiting time and no-show conditions for your private chauffeur service.

Last updated: 25 September 2026

Legal name / data controller
Elite di Luca Cristian
Registered address
Via delle Batterie 23, 30013 Cavallino-Treporti
Email
info@eliteprivatetransfer.com
VAT number
04889470276
Telephone
+39 327 429 0694

A website enquiry or automated acknowledgment is not a confirmed booking. The website does not take online payments.

At Elite Private Transfer, we are committed to providing a punctual, reliable and premium chauffeur service. To ensure the highest standard of service and smooth organisation of every journey, the following booking, cancellation, waiting time and no-show conditions apply.

A booking is considered confirmed once the client has received confirmation from Elite Private Transfer.

When making a reservation, clients are required to provide accurate and complete information, including the date and time of travel, pick-up location, destination, number of passengers, contact telephone number and, where applicable, flight or train details.

Any special requirements, including child seats, oversized or excessive luggage, additional stops or other specific requests, should be communicated at the time of booking.

We understand that travel plans can change. Our cancellation policy is as follows:

  • More than 24 hours before the scheduled pick-up time: free cancellation and a full refund of any amount already paid.
  • Between 24 and 12 hours before the scheduled pick-up time: 50% of the total booking amount will be charged.
  • Less than 12 hours before the scheduled pick-up time: 100% of the total booking amount will be charged.

Special services, long-distance transfers, hourly or daily chauffeur services, events, multi-vehicle bookings and services requiring significant advance planning may be subject to specific cancellation terms.

Where applicable, these conditions will be clearly communicated to the client before the booking is confirmed.

For airport pick-ups, Elite Private Transfer will monitor the flight details provided at the time of booking whenever reasonably possible.

In the event of a flight delay, the scheduled pick-up time will be adjusted according to the actual landing time, meaning passengers will not be penalised for a delayed flight.

Airport transfers include 60 minutes of complimentary waiting time, calculated from the actual landing time of the flight.

After the complimentary 60-minute waiting period, an additional waiting charge of €50 per hour will apply, calculated proportionally according to the actual additional waiting time.

If additional delays occur due to baggage collection, passport control, immigration, customs or other airport procedures, passengers are kindly requested to contact Elite Private Transfer or their chauffeur as soon as possible.

Prompt communication allows us to assist you and, whenever possible, ensure that your chauffeur remains available.

For pick-ups from hotels, private residences, accommodation facilities, businesses or any other agreed location, 15 minutes of complimentary waiting time are included from the scheduled pick-up time.

After the complimentary waiting period, an additional charge of €15 for every 15 minutes of additional waiting time, or part thereof, may apply.

For pick-ups from railway stations, clients are kindly requested to inform us of any known train delays as soon as possible.

When accurate train details have been provided at the time of booking, Elite Private Transfer will make every reasonable effort to monitor the journey and adjust the pick-up time according to the train’s actual arrival.

A booking may be considered a No-Show if the passenger does not arrive at the agreed meeting point within the applicable waiting period and cannot be reached using the telephone number or other contact details provided at the time of booking.

In the event of a No-Show, 100% of the total booking amount will be charged.

To avoid any inconvenience, passengers are kindly requested to keep their mobile phone switched on and reachable and to contact us immediately if they experience any difficulty locating their chauffeur or reaching the agreed meeting point.

Requests to change the pick-up time, pick-up location, destination, number of passengers or any other aspect of the booking are subject to availability.

If a requested change affects the distance, duration or nature of the service, the original fare may be adjusted accordingly.

Additional stops, deviations from the originally agreed route, changes of destination, additional waiting time or extensions of the service requested by the passenger may result in additional charges.

Whenever possible, any additional cost will be communicated to the client before proceeding.

Clients are required to inform Elite Private Transfer at the time of booking of any oversized luggage, excessive quantities of luggage or other items requiring additional space.

All luggage must be compatible with the capacity and safety requirements of the vehicle assigned to the service.

Elite Private Transfer cannot be held responsible if the service cannot be provided as originally arranged because the number of passengers or the quantity or size of luggage exceeds the information provided at the time of booking.

If a child seat or other child restraint system is required, this must be requested at the time of booking.

Clients may be asked to provide the number and age of the children travelling so that the appropriate seating arrangements can be made.

Child seats are subject to availability and must be confirmed by Elite Private Transfer.

Elite Private Transfer takes every reasonable measure to ensure that all services operate punctually and smoothly.

However, delays may occasionally occur due to circumstances beyond our reasonable control, including exceptional traffic conditions, accidents, road closures, adverse weather conditions, strikes, public demonstrations, actions by public authorities or other unforeseen events.

In such circumstances, we will make every reasonable effort to minimise disruption and provide the booked service to the highest possible standard.

If you experience a delay, a change in your travel plans or any difficulty reaching the agreed meeting point, please contact Elite Private Transfer as soon as possible.

Prompt communication allows our team to assist you quickly and find the best possible solution to ensure your journey proceeds smoothly.

The proposal sets out the service, price, currency, applicable taxes, inclusions and any charges that may apply. It should also specify its validity period and how to confirm the booking. Images and destination descriptions illustrate the service; they do not include every activity shown or mentioned.

Additional stops, waiting, parking or access charges, extra distance, return journeys and other requirements must be addressed in the proposal where relevant. Do not assume that a service is included unless it has been expressly confirmed.

Payment methods, any deposit, balance deadlines and billing information must be stated in the proposal or booking confirmation. These website terms do not impose a standard deposit percentage or an undisclosed payment fee.

Tour pages provide starting points for a private transport itinerary. Accommodation, guided visits, tickets, meals, tastings, ferries and water taxis are included only if expressly specified. Separate third-party bookings may have their own terms, which should be made available before purchase.

Road access may be restricted, including in central Venice and some coastal villages. The final vehicle-accessible drop-off and any onward travel must be agreed in advance. Nothing on these pages represents an automatic sale of an all-inclusive travel package.

Use the website lawfully and do not send abusive, misleading or malicious requests. Website content, photographs and models remain subject to the rights of their owners and any stated licences, including the attribution on the Credits page.

Nothing in these terms excludes or limits liability or consumer rights where doing so is prohibited by law. Applicable mandatory consumer protections and the rules determining the competent courts continue to apply; these terms do not impose an exclusive seller’s court on a consumer.

Contact info@eliteprivatetransfer.com, identifying the journey or quotation and explaining the issue. Please retain your proposal, confirmation and relevant correspondence. Where applicable, statutory remedies and available alternative dispute-resolution procedures remain available.

Changes to these terms do not retrospectively replace the conditions of an already confirmed booking without an appropriate agreement or legal basis.